Clerk - SMS for Slack
Send and receive SMS in Slack
Bring your business phone to Slack and start text messaging your customers in real-time. Confirm appointments, ask for reviews, offer promotions, the possibilities are endless.
Reviews for Clerk - SMS for Slack
Hear what real users highlight about this tool.
Clerk - SMS for Slack receives mixed reviews. Users appreciate its seamless integration with platforms like Microsoft Teams, which enhances communication efficiency and boosts engagement rates. The AI-driven features are praised for improving response times and personalizing customer interactions. However, some users report issues with customer support and dissatisfaction with the sales approach. While many find it essential for improving team efficiency and customer satisfaction, others suggest exploring alternative options due to service and support concerns. Overall, it is valued for its functionality but has room for improvement in customer relations.
This AI-generated snapshot distills top reviewer sentiments.
A very bad start for me here. I met with the manager a while ago and talked about adding this service to my services. It took me a while to make things happen. I signed for it today even after finding out that they updated their prices and policies and the current deal turned to table for me. They offered a discount for good faith and made the deal. The platform didn't work and I wasn't able to send texts. After waiting on the chat for hours to get someone to help, finally I got a response just before the end of the day. Their support representative just disappeared at the end of his shift leaving me hanging with no solution. I waited for more than an hour and a half while they say that the reply immediately. After I paid for my unlimited plan they left me without a solution. This is definitely not a good support.
Shoutout to the amazing team at Clerk! A huge thank you for your support in helping us build personal conversations with every customer. Your platform has been instrumental in creating seamless, meaningful interactions that enhance the OMNI experience. We truly appreciate your dedication and expertise in making this possible! Excited for what’s ahead!
The sales rep we dealt with over two or three weeks decided to go over our heads and email our CEO when we gave him a flat no and said we didn't want their service. That's pretty scummy.
Despite our flat no, there was a possibility we might come back to it in the future, but after the sales rep decided to go above our heads like that, there's no possibility we would ever go with this company ever again.
The service was mediocre at best, and the support team was slow to resolve issues. Clerk doesn’t provide pro-rated refunds for annual plans, which is a big downside. I’d recommend skipping this one and choosing a more accommodating option instead.
Our support team has been able to improve response times significantly thanks to Clerk Chat’s automation and intuitive interface.
The SMS functionality, especially through Microsoft Teams, allows our sales team to keep all communications in one place we recommend it
It’s perfect for quick updates and reminders with clients. This tool has boosted our engagement rates and helped us convert more leads.
Clerk chat help us to reduce our response times and improve customer satisfaction significantly.
As our sales team expanded, we needed a tool to manage customer interactions efficiently, and Clerk was the perfect choice. Its seamless integration with Microsoft Teams allows our reps to handle SMS communications directly within Teams, simplifying workflows and improving response times. Since adopting Clerk, we've seen a significant boost in engagement with prospects. Highly recommend it for sales teams.