Crisp
Give your customer messaging experience a human touch
Discover our Customer Messaging Platform for Startups & SMB's. The one stop for sales, marketing & support in one software : Crisp. 14 Days free trial. No credit-card required. Try now ! We provide Knowledge base, Team Inbox, Chatbot, CRM and multiple other features to let you build your own way to customer success.
Reviews for Crisp
Hear what real users highlight about this tool.
Reviews describe Crisp as easy to set up, polished, and fairly priced, with strong integrations and unified channels that streamline support. Makers of NotionApps, Floot, and SuperCraft praise reliable live chat for onboarding, quick human support, and in-app assistance. Users highlight helpful automations, saved replies, live translation, real-time visitor insights, and smooth Slack connectivity. Critiques note occasional account verification issues, confusing API/plugin setup, and limits with the bot and UI. Overall sentiment is very positive, especially for startups seeking an affordable, capable solution.
This AI-generated snapshot distills top reviewer sentiments.
Happy customers = Happy founder
Great live chat with neat automations!
Good app to talk to users as they are using it.
Crisp helps us connect with users in a more personal way. The live chat, shared inbox, and automation tools make customer communication seamless and human.
I've been a fan of Crisp for years. Almost no better product to add a personal touch to customer comms. Triggers for conversations, light analytics, and more <3
We’ve been using Crisp for customer support at Mailerfind — and it’s been a total game-changer.
We handle hundreds of customer requests daily, and Crisp makes it fast, smooth, and scalable.
Pro tip: the chatbot builder is one of the best features we've used — it helps us automate FAQs and route users without sacrificing the personal touch.
If you run a SaaS and want to scale support without scaling your team, give Crisp a try.
Thanks team Crisp! 🙌
Disappointing and unreliable — avoid Crisp. We trialed Crisp and had our account suspended twice within the first few days — both times without warning or clear explanation, just a vague “internal system error.” That should’ve been our sign to leave.
Later, after investing time and effort into integrating Crisp as our business grew, they suddenly decided they couldn’t verify our website and blocked us from sending email campaigns — again, without any meaningful justification.
As a startup, we can’t afford to waste time on flaky services. Crisp let us down.
Crisp allows me to stay connected with my users in a way that feels personal and responsive. The live chat and automation tools make it easy to provide great support without overwhelming me. It’s been a much better experience than other, more complex customer messaging platforms.
Now our users get answers to even technical questions in just a couple of minutes. Thanks to Crisp, we can provide fast and human-centered support on the website and in the control panel.
We think Crisp delivers a powerful chat and CRM tool at a very effective ROI and price-point. We use it to power our web chat and helpdesk.
Crisp enhances our customer engagement through its comprehensive suite of communication tools. By offering live chat, shared inboxes, and automated chatbots, Crisp enables us to deliver responsive and personalized support, ensuring exceptional customer service and satisfaction.
Folks at Crisp are innovative for sure. If I am not wrong they were the first one who came out with peek feature wherein you can find out - in real time - what your users are typing. Since then I have seen them innovating a lot and their competitors simply copy them.
I love crisp. I use it for customer management and campaigns. It is a great product! I sometimes have trouble with batch selection when deleting data, and sometimes I do the wrong operation.. If the UI could be improved, it would be perfect.