CX Genie

Congrats on launching CX Genie! I use it from the get-go and immediately finds it place into the operation!

I love the idea of simplifying customer support while improving the customer experience. It’s going to be interesting to see how businesses can leverage it to increase conversions and drive sales.

Best AI chatbot builder I have ever used. A lot of features that feed my team size’s needs: AI, livechat, helpdesk, and I love the workflow builder also

I’m generally very disappointed with CX Genie.

On paper, CX Genie is fantastic and seemed to perfectly meet my needs, even going beyond them.

I chose the "Unlimited AI knowledge updates" plan because I had quite a bit of data to train the AI. But then, it was a disaster.

I discovered that CX Genie has a "trick" to block the knowledge base, making it seem like it’s actually not unlimited at all.

They’ve implemented a system that doesn’t allow bulk imports, only one item at a time.

For example: You can add URLs as a knowledge base, but you have to add them one by one. This makes it nearly impossible to enrich the data based on your site. The same applies to all types of data... And what allows bulk import, like the database, ultimately doesn’t allow it to be added to the AI bot.

Since the AI bot is therefore unusable, the only thing left is a 2000s-style bot with a workflow and a set of predefined questions and answers. It’s a decent predefined bot, but in 2025, I wasn’t expecting this, and it’s not what I was looking for. Users really hate bots with predefined questions like a voicemail system.

I’m therefore very disappointed. I could have rated it 2 out of 5, but I’m giving it 1 because I feel misled by CX Genie’s emphasis on the AI, which is ultimately so restricted that it’s useless. Especially since competitors don’t use these kinds of restriction techniques.

CX Genie is our top choice for web and Messenger support, connecting effortlessly to Meta Business Suite. Its clean interface, easy workflow, responsive Discord support, and generous monthly limits make it outstanding. We highly recommend it, especially for features like BYOK, help desk, live chat, and custom branding.

CX Genie is amazing! The chatbot's response speed is incredibly fast. I integrated CX Genie into my website to handle customer messages, and it's fantastic that I've now improved my customer response time by 45%. The interface of CX Genie is beautiful and intuitive. Adding data to the bot is easy to understand and offers a variety of options. I'm thrilled to see CX Genie featured on Product Hunt! Congratulations!

We have successfully implemented CX Genie as our primary support solution for multiple products. It helped us solve around 60% of support cases without human assistance. Plenty of teaching methods, access to custom data sets, forms and many other features, that are constantly added and improved. Highly recommended product!

I’ve been using it with my internal team for a couple of weeks, and it has helped resolve many simple queries. The developer team is active and always willing to assist.