Forethought

Key Features Intelligent Automation: Forethought.ai automates responses to common customer inquiries, reducing the workload on human agents and providing quick, accurate answers to customers, which enhances the customer support experience. Information Retrieval: The platform’s AI-powered information retrieval system provides support agents with instant, relevant information regarding customer issues, enabling faster resolution and improved efficiency in handling customer inquiries. Agent Assist: Forethought.ai offers an Agent Assist feature that suggests responses or actions to support agents based on the context of customer interactions, aiding in enhancing the accuracy and speed of customer support services.

Main Use Case Quick Response to Common Inquiries: Forethought.ai can be employed to provide immediate automated responses to frequently asked questions, enabling businesses to offer fast support and free up human agents for more complex inquiries. Enhanced Agent Efficiency: By utilizing the information retrieval system and Agent Assist feature, support agents can access relevant information quickly and receive response suggestions, leading to enhanced efficiency and accuracy in handling customer issues. Intelligent Automation: By utilizing the information retrieval system and Agent Assist feature, support agents can access relevant information quickly and receive response suggestions, leading to enhanced efficiency and accuracy in handling customer issues.