Intercom
The best AI Agent and AI-first Customer Service Platform
A platform to provide a seamless customer experience across AI and human support, delivering increased customer satisfaction while reducing costs.
What Intercom looks like
How Users feel about Intercom
Pros
Cons
What reviewers say about Intercom
Reviews describe Intercom as polished, intuitive, and powerful for support and engagement, with fast setup, strong automations, and helpful customer data. Makers of Jam, Synthesia, and Fibery praise quick answers, reliable in-app communication, and seamless ecosystem fit, noting easy integrations and real-time help. Many highlight FIN AI for resolving common questions and reducing workload. Common drawbacks: steep, sometimes shifting pricing after startup discounts, occasional analytics gaps, and limited sales-focused features. Overall, teams report higher satisfaction and efficiency, especially when scaling support.
This AI synopsis blends highlights gathered from recent reviewers.
How people rate Intercom
Based on 13 reviews
Recent highlights
Intercom’s API and Canvas Kit are incredibly well designed. Building with their docs was a great experience.
Polished customer service platform, but pricing steep for smaller teams. Fin AI impressive though.
Sevalla provides human support by real developers to help you overcome any technical issues you encounter. These conversations are powered by Intercom.