Intercom
The best AI Agent and AI-first Customer Service Platform
A platform to provide a seamless customer experience across AI and human support, delivering increased customer satisfaction while reducing costs.
Reviews for Intercom
Hear what real users highlight about this tool.
Reviews describe Intercom as polished, intuitive, and powerful for support and engagement, with fast setup, strong automations, and helpful customer data. Makers of Jam, Synthesia, and Fibery praise quick answers, reliable in-app communication, and seamless ecosystem fit, noting easy integrations and real-time help. Many highlight FIN AI for resolving common questions and reducing workload. Common drawbacks: steep, sometimes shifting pricing after startup discounts, occasional analytics gaps, and limited sales-focused features. Overall, teams report higher satisfaction and efficiency, especially when scaling support.
This AI-generated snapshot distills top reviewer sentiments.
Intercom’s API and Canvas Kit are incredibly well designed. Building with their docs was a great experience.
Polished customer service platform, but pricing steep for smaller teams. Fin AI impressive though.
Sevalla provides human support by real developers to help you overcome any technical issues you encounter. These conversations are powered by Intercom.
Intercom: Closed ecosystem — automation only inside its own flows. Jas AI: Open architecture — trigger webhooks and connect with n8n, Make.com, or any API. → Build custom logic without developer lock-in.
Big shout out to Intercom, for making our support and FAQs easier than ever. Their Help Center + Messenger combo means users find answers fast, and our team spends more time on what really matters.
Solo founders have limited time and capacity - Intercom has been an ace up my sleeve before launch, bringing me confidence in customer service from day 0.
Intercom provided us with a cost-effective and intuitive way to handle our customer support, and their Fin AI agent was very helpful in closing out support tickets before even needing to escalate to a human.
We’ve been using Intercom for more than 3 years and overall it does the job well. The platform is stable, easy to use, and works fine for day-to-day communication with clients.
The only big thing missing for us is more sales-oriented features: like tracking conversions after chats, building proper sales funnels, or more advanced pipeline tools. That would make Intercom a complete solution for both support and sales.
A good choice if you're looking to combine AI and human help in one place. It offers smooth transitions effective automation, and okay analytics. However, costs can add up as your needs grow.
Intercom has been my go-to for customer engagement for years, but it just keeps getting better. The new automation features are a game-changer — more personal touches with less manual work. Our support feels faster, friendlier, and more efficient, and our customers have noticed. That’s a win in my book.
In the world of customer communications, there are a million different point solutions. A tool for live chat, another for email marketing, a third for product tours, and a fourth for help docs. It's a mess.
Intercom promises to be the all-in-one solution that brings all of these things together. And for the most part, it delivers on that promise.
We would be lost without Intercom and the speed at which we were able to setup resources for users. The help center has reduced user inquiries and it's incredibly easy for them to chat with us.
We love how Intercom blends AI with human support. It helps us respond instantly while keeping the customer experience personal and smooth.