Petcube Bites 2 Lite

I was initially excited to have bought the Petcube Bites 2 Lite. Visually it looks very appealing and has a light form factor. But upon using the treat dispenser feature, where I could throw a treat to my pet remotely using the app, a handful of treats just would come out in one go and fall onto the ground. As the treat dispenser feature was what initially piqued my interest in the Petcube Bites 2 Lite, I am very disappointed that it does not work as intended.