Pipedrive
Sales CRM & Pipeline Management Software
Founded in 2010, the first CRM platform developed from the salesperson’s point-of-view. Our goal at Pipedrive is to make sales success inevitable.
Reviews for Pipedrive
Hear what real users highlight about this tool.
Reviews describe Pipedrive as intuitive, friendly for sales teams, and effective for activity-based selling with clear pipelines, visual reporting, and customizable dashboards. Users praise its flexibility, Zapier integrations, and responsive support, noting strong adoption in teams from small businesses to 35+ reps. However, some report slower performance after feature growth, complex visibility hindering collaboration, and gaps in marketing and automations. One user cited a poor support experience around billing/VAT. Makers of Automaticall highlight seamless contact import from sales CRMs, underscoring Pipedrive’s integrability.
This AI-generated snapshot distills top reviewer sentiments.
we’ve been using Pipedrive to manage our sales pipeline, and it has made a huge difference in our workflow. The intuitive interface, combined with powerful automation features, has helped us stay organized, track deals more effectively, and close sales faster. Whether it’s managing leads, setting reminders, or visualizing our sales process
Allows you to connect to your Sales CRM system and import contacts
The UX is reasonably easy to understand and they provide a lot of customer support even for trial customers.
Perfect for SMB's and those new to CRM. It is easy to implement, customize fields, and pull reports.
Can you create a Pipedrive app without Pipedrive? Of course not! Their team is friendly and very helpful. Their API is well documented and they provide a variety of extensions to deeply integrate the app within Pipedrive. Dialdrive uses the "floating window" app extension.
Pipedrive offers a nice developer hub along with a sandbox account for developers willing to build apps on their platform. App approval process was quick and to the point.
Having a positive experience with the pipeline view, it's suitable for activity-based selling, especially with a medium high volume of leads. Users find the insights function valuable when they can create their own dashboards.
However, collaboration is not so good due to complex visibility, and it doesn't work as smoothly as desired.
For the money, I'd say PipeDrive is the best CRM. It's fairly easy to use and has a ton of flexibility to customize it to your company. Plus with Zapier integration you can do a million other things.
well established and modern. Used to be light and fast, now its filled with outreach superpowers, but its slow.
One of the best CRMs I've used. intuitive, great support, easy to control leads/follow up, etc. The support is very responsive and always tries to help.
Would be great to add aliases for emails and improve on automations/campaigns, right now they're not ideal, but I can see things are improving constantly.
Long-time Pipedrive user. It's simplicity and accessibility ensure that sales teams actually use it, which, is the single most important thing for a CRM!
Great CRM for small to medium businesses! Currently, it lacks some marketing features which could be useful as well but it seems like they are constantly improving in this area as well by development and M&A.
We've used Pipedrive for several years but recently they're customer support has become very poor. They suspended our account due to their own internal miscommunication regarding unusual policies about VAT and regional jurisdictions. We finally worked it out after a long back and forth which they never properly explained and did not apologize for. Communicating with them is like dealing with some kind of post-soviet bureaucracy, it really left a poor impression of any otherwise very decent product.