Wati
No-code chatbot builder for WhatsApp Business
Wati is an end-to-end WhatsApp API solution specifically designed for small and medium-sized businesses (SMBs). With powerful chatbots, APIs, integrations, and customer intelligence, Wati helps SMBs streamline sales, marketing, and support. As traditional channels like email and SMS become less effective, businesses are turning to Wati for higher engagement and better ROI. Wati enables SMBs to efficiently acquire, nurture, and upsell customers through WhatsApp.
Reviews for Wati
Hear what real users highlight about this tool.
Wati is praised for its user-friendly interface and seamless integration with platforms like Shopify and CRM systems, making it a popular choice for businesses looking to enhance customer communication through WhatsApp. Users appreciate its automation features, such as chatbots and message templates, which streamline operations and improve customer engagement. However, some users report issues with customer support and technical glitches. Overall, Wati is valued for its ability to efficiently manage large volumes of conversations and boost marketing efforts, despite occasional service challenges.
This AI-generated snapshot distills top reviewer sentiments.
Super easy to use for business owners for WhatsApp Messaging. It takes away all the complexities involved in handling the technical aspects. No-Code Chatbot Builder is a game changer and the integration capabilities are unmatched.
⭐ (1/5)
Wati.io - Where your money goes to die
Signed up, paid immediately, couldn't even add my WhatsApp number. The system claims my number "already exists" but won't let me proceed. Support? They reply after 3-4 days with templated responses that don't solve anything.
Week 2: Still can't use the service, can't get a refund, can't delete my account. My business WhatsApp has been in limbo for days.
Save yourself the headache and money. There are better alternatives that actually work.
Sou Business Partner no Brasil e estou gostando muito da parceria que venho tendo com a Wati, um BSP oficial da Meta, com processos bem definidos e com facilidade na contratação sem travas ou processos muito burocráticos.
I’m using Wati for WhatsApp marketing and to receive orders. Wati offers chatbots which are super helpful in providing the customised responses to the customers according to their replies/selections. I’m so happy that I found Wati and used it for my business.
Wati has been a game-changer for us! Super easy to use, with zero downtime and lightning-fast template approvals. It's too simple to use and to implement, including bots and integrations through the API. Highly recommend for seamless WhatsApp automation! It can configure easily with my CRM. I was very happy with easily setup.
Useful tool for handling WhatsApp automation, multi-user assigning based on rules and logic and creating chatbots. The new AI feature also allows for uploading a document knowledgebase and using that to answer all questions automatically
As an automator who uses multiple WhatsApp APIs and Omnichannels, Wati is the easiest to implement and teach. The UI is easy to understand and the chatbots builder is quite intuitive. Although it’s missing some features and sometimes loads slow, the development team are doing a great job and always keeping me on my toes for new updates
WATI has helped us streamline real-time customer communication and scale client outreach effectively. With features like automated replies, message templates, and multi-agent access, we can manage large volumes of conversations without losing the personal touch. This has led to better client conversions and improved customer satisfaction. However, the mobile experience could be smoother and more responsive to fully match the desktop performance.
Wati seamlessly integrates WhatsApp communication into our platform, letting us automate customer engagement without any coding hassle. Their team is super responsive and collaborative, which makes a huge difference when you’re building out real-time customer interactions. Overall, it’s a top-notch solution and a fantastic partner.
Love it, is the perfect solution for any business looking to engage with customers or even generate customers, we have generated over 10,000 leads via WATI, completely inbound.
Wati is a good Whatsapp communication tool both in terms of features and costs. The interface is simple and allows me to create messages without much effort. The message approval process is also quick. I highly appreciate the option to build a bot by myself, a rarity as most other service providers charge for it. Icing on the cake is the prompt support from the team