Zendesk
The #1 helpdesk software
Zendesk is a service-first CRM company that builds software designed to improve customer relationships. As employees, we encourage each other to grow and innovate. As a company, we roll up our sleeves to plant roots in the communities we call home.
What Zendesk looks like
How Users feel about Zendesk
Pros
Cons
What reviewers say about Zendesk
Zendesk earns praise for powerful integrations, flexible workflows, and strong knowledge-base tooling, but reviewers cite an aging UI, clunky search, siloed modules, slow support responses, and premium pricing. Makers of Ariglad YC W23 highlight seamless environment integrations and data analysis. Makers of Aster Key note customizable chat flows enabling founder messaging from their app. Makers of Notebooks - Your AI Whiteboard applaud startup-friendly pricing and trust-building. Overall: reliable, feature-rich, and widely adopted, yet heavier and costlier than some modern alternatives.
This AI synopsis blends highlights gathered from recent reviewers.
How people rate Zendesk
Based on 13 reviews
Recent highlights
Still one of the most used support tools.
The easiest ticket/support tool for most websites!
Great startup pricing and amazing product. Great for building trust