Canny
Build better products with customer feedback
Canny helps you collect and organize feature requests to better understand customer needs and prioritize your roadmap. Helping teams listen to their users to build better products. Feedback is the breakfast of champions.
Reviews for Canny
Hear what real users highlight about this tool.
Reviews portray Canny as strong for feedback-driven roadmaps and community engagement, with makers of Recall crediting it for prioritization via upvotes, deeper insight from comments and follow-ups, and transparent changelogs; makers of My Good Week highlight no-dev-effort feedback capture; makers of HeyHelp praise community engagement. Users like its clean interface, easy request tracking, and focus alignment. Common drawbacks: friction of separate logins, duplicate submissions, initial integration effort, mobile responsiveness gaps, and concerns about public roadmaps and vendor lock-in.
This AI-generated snapshot distills top reviewer sentiments.
Helps us collect customer feedback and direction for future product development.
Great at engaging the community.
Our latest launch was truly a milestone—and it was entirely driven by Canny, our #1 most requested feature. Canny has been absolutely essential in helping Recall stay laser-focused on what our users need most, guiding both our product development and community engagement.
Here’s how we leverage Canny to build better products:
Users Drive Our Roadmap: Every feature request funnels through Canny, where our engaged community actively upvotes the ideas they care about. This democratic process helps us prioritize the features that will deliver the biggest impact.
User Insights Shape Development: Before writing a single line of code, we dive back into Canny to read user comments and gather context. We often follow up directly with requesters or top voters to clarify edge cases and uncover deeper insights that influence our solutions.
Transparent Changelog: We document every Recall update in our public changelog on Canny, keeping our community informed and connected to what’s improved—and what’s coming next.
Pro tip: If you’re using Canny, tag feedback by customer persona or use case early on. It makes spotting trends easier and helps tailor your communication.
We also evaluated tools like Trello, Notion, and Productboard, but found Canny hit the perfect balance for our early-stage startup: lightweight, community-friendly, and laser-focused on feedback-driven roadmaps.
If you want to build a truly customer-centric product, whether you’re just starting out or already established, we highly recommend giving Canny a try.
I’ve been using Canny.io to collect user feedback and feature requests, and it’s been incredibly effective. The interface is clean and easy for users to submit ideas, vote, and comment, which makes gathering real product insights straightforward.
What I really like is how it integrates with my workflow — tracking requests, prioritizing features, and keeping users updated feels seamless. It’s a great way to stay connected with your audience and make data-driven product decisions without the usual back-and-forth.
Canny has made it incredibly easy to gather and organize real feedback from our users. It's been a game changer for prioritizing updates and keeping our roadmap aligned with customer needs. The only challenge we’ve faced is managing duplicate feedback entries, which can occasionally make analysis a bit tricky, but the benefits far outweigh this minor inconvenience. We’ve been using Canny to sort through feature requests, and it’s been super helpful for understanding what our users really want. That said, integrating feedback from multiple platforms into Canny required some initial manual effort, but once we set up workflows, it became a seamless part of our process.
Does the job and I don't have any complaints so far. We use it mostly for customers to submit enhancement requests.